Customer Service
Get All the Extras Without the Egos
There is an abundance of rules, restrictions, and roundabout ways to operate in the cannabis industry that will make your head hurt. We painlessly build and optimize an ecosystem you love through monthly check-ins and service. Because we're more than software — we're an extension of your team with a goal of 100% successful implementation and retention rate. Choose from a number of monthly services, including:
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Consultation
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Customizations
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Process Optimization
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Development
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Integrations
Troubleshoot Tech Issues, Learn New Features
Have you spent hours trying to troubleshoot an error or understand new product launches just to end up more confused than you were in the first place? We take customer support to heart and provide an unrivaled support team to help you and your team get the most out of your new system.
Troubleshooting
How-to
Experience Specialists
Technical Support
Bigger Profits Begin With The Right Support
If you can’t use your system effectively, how can you expect to improve your process and increase profits? Our team is here to ensure you have all the support you need, when you need it.
Boost Performance
Stop wasting hours trying to troubleshoot software problems and allocate that time to your growing business.
Increase User Adoption
Maximize your investment and prevent sunken costs by ensuring your entire team is trained and integrated into the system.
Maximize ROI
Ensure that your ERP investment is a long-term investment, not a short-term fix, by continuously learning and optimizing your operations.
Train on Your Terms
Equip your entire team with handy training modules and instructional videos they can access anytime, anywhere. Whether you're onboarding new team members or helping experienced staff understand product updates, we’re here to make the transition seamless and easy.
Service That Grows with Your Growth
What do you get when you combine stellar customer service with industry-leading ERP software? The most inclusive and easily digestible software that your entire team can use to streamline your manufacturing and dispensary process while increasing productivity and profitability.
Technical Support
Leave the heavy lifting to us, and contact our expert team for support and service with product and tech issues you may have.
24/7 Resources
Access convenient and accessible materials and resources 24/7. Users can access invaluable materials to answer FAQs, increase usage, find educational insights, and more.
Implementations & Integrations
Rockton works with you from discovery to launch to implement software that is best suited to your needs and gives you the ability to integrate with cannabis-compliant software, like METRC, to eliminate unwanted headaches and manual entry.